On 11th and 14th March 2013, 21 young officers from DID 1/2013 attended a two-day course on Interpersonal Skills and Cross Cultural Communication by Mr. Faiket Luari the Chief Marketing Officer of Egnatia Group. It was an eye-opening experience for them as they learnt the importance of Interpersonal Skills and Cross Cultural Communication and how both elements influence working relationships.
Mr Faiket Luari emphasized that in communication, everything should be expressed clearly, and in the right manner in order to achieve the effect wanted. According to the speaker, effective intercultural negotiations require a diplomat to look into the variety of cultural values from other countries and compare them to their own values, then try to adjust and adapt to those values.
As stated by Matsumoto, Juang during cross-cultural negotiations, diplomats represent not only the aims of their visit, but also the culture they belong to.
Reported by Anita Kaur A/P Gala Singh
Diploma in Diplomacy 1/2013
